Will Lee Hsien Yang get sued? Not sure. What’s certain is that Singapore’s most famous foul-mouthed lao Ah Beng could be in trouble and it’s not for grooming young proteges.
A reputable travel agency in Singapore is suing Wang Lei and his gang for “unfounded allegations” through multiple Facebook live streams. The agency’s statement is as follows.
Social media has greatly empowered consumers and people like Wang Lei had capitalised on his huge following to give a scathing review of the way Chan Brothers organised his Europe tour. He said that he trusted the company and wanted a luxury tour. He ended up having to check in at hotels on his own, two vehicles became one, waited for hours for the room cards, checked into hotels without air-conditioning and amenities and even spent an entire free and easy shopping day looking into closed shops.
It’s a funny video. Wang Lei was “in his element” along with his family, his student Jayner and some friends. Most laughable was their insistence that they had nothing against Chan Brothers and their declaration that they are not after a refund but want everyone to know about the lousy service. Their “logic” beats me and their followers should take note as well.
While social media empowers consumers and we are free to give bad reviews, it is also important that the reviewer should give the service provider a chance to make it up to him. A refund is a reasonable demand, but Wang Lei and his gang boasted that they are not after the money. They just want to “inform” the public. Does it mean that they just want to ruin the company’s reputation? From the way they presented their case, they have certainly done that. A refund is a reasonable demand. Making a crass video with no demand other than to disparage the company is not reasonable. You don’t need to be a lawyer to know that.
New Book!
